HOTEL RULES

 

Arrival and departure

• Arrival from 3:00 pm

• Check-out before 11:00 am

• Please return your keys upon checkout. A $350 MXN penalty will be charged if you lose them.

 

During your stay

• Maximum 2 guests per room.

• Pets welcome, always under supervision.

• Parties or events within the establishment are prohibited.

• No smoking inside the rooms. Smoking is only permitted on the balcony.

• Please observe the quiet hours: 11:00 PM to 7:00 AM.

 

Care and responsibility

• Turn off the air conditioning, fans, lights, and unplug electrical appliances when you leave the room. Together we can take care of the environment.

• Avoid wasting water: take short showers and don't wash clothes in the shower.

• Do not flush paper, sanitary napkins, condoms, or plastics down the toilet; they can damage the biodigester system.

 

Cleaning and maintenance

• Cleaning is done every third day, before 2:00 p.m.

• For permanent stains on sheets or towels, a penalty of $300 MXN per item will be applied. (Hair dye, blood, non-water-based lubricants, and wine can damage these items.)

 

 

CANCELLATION AND REFUND POLICIES.

The following policies apply to all reservations made at Hotel 1969:

 

Cancellations

• Reservations canceled 3 days or more prior to arrival are eligible for a full refund.

• Reservations canceled 2 to 0 days prior to arrival, or in the event of a no-show, are non-refundable.

• Cancellations due to force majeure (unforeseeable events such as natural disasters or emergency closures) may be rescheduled only once, without the option of a refund, and are subject to availability.

 

Refunds

• In cases where a refund is applicable, it will be issued within 2 to 3 business days after confirmation of cancellation.

• The time it takes for the amount to appear will depend on the customer's bank or payment method, as each institution has its own processing times.